The Digitickets Story

What is Digitickets?

Digitickets is an innovative ticketing & EPOS solution for attractions, tours & events based in the UK. .

Our questions to the managing director of Digitickets.

We met Richard Booker and he answered a few questions about the background of Digitickets and their decision to integrate with Payyo.

Hi Richard, great to speak to you today. Let’s start with more insights for our readers: What is your background with Digitickets and how do you describe the business model?

Hi guys, great to speak with you too.

DigiTickets provides Ticketing and EPOS solutions to attractions and event venues. We believe in proactively working in partnership with our clients to add value by providing innovative software, backed by exceptional service and support.

Since we were launched in 2008, we’ve grown to support the operations of more than 500 attractions around the world, winning many accolades along the way for both our technology and the service levels that support it.

What really drives us is a commitment to continued innovation. Our team is all really passionate about pushing the boundaries of ticketing technology, and we’ve got many exciting plans for 2021 and beyond, including deepening our relationship with Payyo! .

What do you see as the most worth mentioning advantage of Payyo for Digitickets? Did that convince you to cooperate?

The world of Payment Processing can be a deeply confusing area for anyone not familiar with it. Far too much industry jargon and convoluted onboarding procedures can be a frustrating experience for clients.

From our perspective at DigiTickets, we want the whole process from initial contact through to going live to be a pleasure for the client, and completely seamless from beginning to end.

Our experience was that the area of risk for delays in going live with ticket sales always centered around delays with the payment gateway.

Our collaboration with Payyo allows us to have more control over the onboarding process, which ultimately results in a smoother, quicker and more experience for our new clients. For existing clients, they also see many benefits, primarily being the responsiveness of support levels that they generally haven’t received from other payment processing providers in the market.

Dozens of our clients have moved to Payyo since we began our collaboration and feedback so far has been positive on all fronts!

Was that missing in your previous cooperation with other payment gateways? What challenges did you face before working with Payyo?

Primarily poor communication and response times. Often clients come to us and need to be operational within a week or two. We always deliver on our timelines, but were being dependent on other payment providers in the past who had 6-8 week lead times was frustrating, as both us and our clients were dependent on a third party that was often slow to response and process through onboarding processes.

With Payyo, that’s no longer an issue. Direct access to the onboarding team ensuring that full and comprehensive due diligence still takes place, but with a faster turnaround helping us to deliver the experience that our clients deserve.

How would you rate the integration and onboarding process with Payyo?

So far, it’s been very positive.

Where is Payyo in Digickets daily business?

It’s our default recommendation now for new clients asking which payment processing partner we would recommend.

Richard, thank you for your time! We are pleased about the steadily growing cooperation with Digitickets. Thank you for growing with us!